Frequently Asked Questions
Because every item we sell is custom made based on the specifications provided by the customer, we request advance payment before beginning the work. When you wish to pay by credit card, we send you an invoice via PayPal. We utilize PayPal as our main credit card processing service. PayPal protects you as a customer, and us as a business from fraudulent transactions. We can also process credit card payments through our Square account if you don't want to use PayPal. We never see your credit card number when we invoice you through PayPal or Square.
If you want to provide credit card information over the phone we can also do that, but PayPal and Square charge us a higher fee when we use this method, so we would prefer using direct invoices.
The invoice will show Canduit Incorporated as payee. Your credit card statement will show the charge from CANDUITINCO
We can also accept checks and money orders. If you want to pay by check or money order, let us know and we will give you an address to send the check and we will begin your order upon receipt.
If you decide to cancel your order after paying, we will refund your payment less a 10% cancellation fee.
Yes. You may obtain financing through PayPal Credit, a PayPal service that offers No Payments and No Interest if paid in full in 6 months on purchases of $99 or more.
Choose PayPal Credit when you pay. You can apply during checkout by simply entering your birth date and the last 4 digits of your Social Security number, then accepting the terms. You'll get an approval decision in seconds. PayPal Credit is subject to credit approval and offered by Comenity Capital Bank.
We attempt to deliver every custom made piece in 8 weeks or less. Most of the time we succeed, but sometimes we get overwhelmed and it takes a little longer. We are striving to reduce our wait times and hope to eventually build up an inventory of ready to stain and finish pieces so we can deliver within a shorter time frame. We appreciate your patience.
A: We attempt to ship furniture at the lowest cost possible. We ship our larger items through Pilot Freight using a pre-negotiated tariff rate. We can usually quickly quote prices using our tariff for deliveries that are within 30 miles of most Pilot Freight hubs. If your address is outside the standard delivery area (typically 30+ miles), we have to request a specific quote from Pilot and it might take a couple of days to get back to you, especially if you request a quote over the weekend.
If you can pick your shipment up from a Pilot location, you can usually save at least $55.00, and you might save anywhere from $60.00 to $200.00 if you are outside the standard service area but can pick up from a Pilot hub. Again you can check out Pilot locations here.
Smaller items are shipped using FedEx at a pre-negotiated rate.
We make every attempt possible to ship your items at the lowest cost possible. We ship smaller items through FedEx and larger items via Pilot Freight, a commercial carrier. When we order the shipping, you will receive notification via the mail address you provide us. You can then track its progress through the Pilot Freight or FedEx websites, entering the tracking number indicated in your email.
FedEx will leave your package at the door unless you request someone sign for it. Please let us know in the comments section of your order if this is your desire.
*** Important Information Regarding Shipping through Pilot Freight ***
If your furniture is being shipped via Pilot Freight. You may track its progress via the tracking number at http://www.pilotdelivers.com/. However, be aware that the date shown on the website is the estimated delivery date for a commercial shipment and may not be the actual delivery date for you at your private residence. Because the time estimate is usually based on commercial delivery and most shipments go to a residential address, the shipment may take a longer to arrange. It may also be more expensive to ship from a location that is more than 30 miles away from Pilot's regional location service area.
Pilot Freight will not attempt delivery until they call you to insure someone will be there to receive the shipment. Do not anticipate delivery or arrange for someone to meet the shipment until you actually hear from the shipper.
The shipping costs for our large pieces include delivery to your front door on the bottom floor. If you need the furniture taken into your house, or carried up flights of stairs, an additional cost will occur. (Elevators are OK)
The largest pieces are wrapped, cushioned and mounted on a wooden pallet. The smaller pieces come in cardboard boxes via FedEx. There are no outwards signs or marks on the packaging that indicate what is in the package or where it came from.
There is nothing about the packaging that will reveal where it comes from or what it contains. The FedEx paperwork will show the shipment coming from Canduit Incorporated. The freight shipping labels do not mention Covert Furniture or indicate from whence the shipment originates. If you have concerns, please let us know and we will do all we can to insure your purchase is private and discreet.
We insure all pieces and will replace or do whatever we need to to make sure you get what you ordered. If the packaging appears to be punctured or damaged from the outside , we would request that you note it with the shipper if possible. Also, to file a claim, we need to have pictures and request that you email them to us so we can begin the resolution process.
The specifications for all our furniture can be downloaded here. This document contains the external and internal dimensions of our furniture.
We recommend you visit your local home/hardware store and obtain a stain brochure in the paint/stain department. Take the brochure home and hold it up to your existing furniture to see which best matches. Because wood varies in the way it takes and shows stain, it will not be a perfect match, but it will be close.
Minwax is the most common stain brand. We do not use the Polyshade product or any stains with built in finish. If you click on the stain chart on our web pages, you can see a larger, higher definition graphic of the stains we offer.
We can, and have done so in the past, but devoting time for these projects is challenging because we are usually busy fulfilling existing orders. Send us an email and we'll let you know what we can do.
We do have a number of new items on the drawing board and anticipate bringing them to market in the near future. Subscribe to our newsletter or check back often and one day you may see your desired piece as a standard offering.
All the compartments in our furniture lock through one of these means:
- The mechanical latch is a very sturdy chrome plated brass latch that must be physically depressed with your finger in order to release and open the compartment. It comes standard on every piece we manufacture. It is typically accessed by inserting your finger into a discreet finger hole hidden somewhere within the furniture. The advantage of the mechanical latch is that it requires no magnetic key, electronic card or batteries. It can be accessed in the dark and is usually sufficient to keep your valuables locked up and out of sight. There is no cost for the mechanical latch.
- The magnetic lock is installed within the compartment and utilizes a strong neodymium magnet placed in a sweet spot on the face of the cabinet which releases the lock mechanism inside and allows you to open the compartment. The advantage is that there are no telltale signs of the lock from the exterior. The drawback is that you must use the magnetic key to unlock the lock so it needs to be accessible at all times. There is an additional $30.00 cost for the magnetic lock. You can learn more about this lock here. Note: We cannot install a magnetic lock in the magazine rack or the white board.
- The RFID (Radio Frequency Identification) lock uses a proximity card the size of a regular credit card to send a signal to a battery operated lock inside the compartment. When the card is placed in the sweet spot, it signals the solenoid in the lock to retract the catch and release the compartment. The advantage with the RFID lock is that access is completely invisible. The disadvantage is that you must have the key card to access the compartment and the batteries will eventually wear down. Each unit comes with an external battery supply as a fail safe way to access your compartment should the batteries go dead. There is an additional $40.00 cost for the RFID lock.
- A spring loaded button lock is utilized for a few of the compartments and moving parts in our furniture. These locks are opened using common objects as the key. There is no additional cost for the button lock.
Illustrated instructions explaining how to unlock the locks will accompany every order.
We believe our customers are the only ones who should know how to access the compartments. We have put a lot of thought into the locking methods, seeking to strike a balance between making the hidden compartments easy to access, yet hard to discover. We feel it totally defeats the purpose of furniture with hidden compartments to reveal how to access the compartments to the world via the internet. Do you agree?
We send detailed written instructions with every piece, which you can chew up and swallow after memorizing.
We believe our furniture offers the best quality and delivers the most features at the most reasonable price available. We invite a careful comparison between our pieces and those of other manufacturers. Click on this link for a comparison chart.
If you follow the secret compartment furniture business, you'll see companies spring up and fade away. Fortunately for you, we have been around since 2012 and won't be going anywhere. Unfortunately, one company that we don't mention on our comparison page decided to copy one of our pieces exactly. The customer reviews show that it has to be assembled and the workmanship is pretty shoddy. If imitation is the sincerest form of flattery, we are flattered, but not impressed.
Remember, when you are comparing prices, make sure you calculate shipping and add in the additional costs some manufacturers charge for features and accessories that come standard with our furniture.
The simple answer is, we don't have to make a living selling furniture. We have other sources of income that put food on our table allowing us to keep our profit margins low and make excellent pieces available to you at reasonable cost. It truly is a labor of love.
Over the years we have received dozens and dozens of emails from customers thanking us and expressing their pleasure with our products and service. You can read some here and we occasionally post these on our Facebook page. One of the best evidences of what people think about our furniture is the number of repeat customers we have. After buying one piece, they come back and purchase another. We love our customers and offer future discounts when they order additional items.
You can do your own research. Here's one person's opinion:
The only information we really need from you is:
- The item(s) you are interested in,
- Your zip code so we can estimate shipping costs, and
- An email address so we can respond to your request.
We ask for your phone number in case we can't reach you via email and because shippers require a phone number when we order shipping and it is easier to request it up front.
If you want a quote without revealing your telephone number, just enter any random number in the phone field and we'll send you the quote by email. We treat your personal information the way we want our information to be treated. We never sell, rent or share your information with anybody.
We don't currently have a re-seller program. We are a small shop and sometimes it is a challenge just keeping up with direct orders. Also, our profit margins are fairly low so there is not much room for a middleman. We would certainly like to be able to partner with resellers in the future and if we get to that point, we will announce it via this website.
We respect all craftsmen and women in the furniture field as well as companies that promote family safety. We are considering creating a page with links to other companies who sell related items. If you would like us to put a link to your company on our website and would be willing to reciprocate by placing our link on your website, lets talk. Please email us your website address (and a graphic we can use if you want) and we'll check you out and link you.