We request full payment when you place your order! Because every item we sell is custom made based on specifications provided by each customer, we request advance payment before beginning the work. You may pay by credit card, check or money order. We will send you an invoice via email with instructions based on your chosen method.
Cancellations - If for some reason you decide to cancel your order after paying, we will refund your payment less a small cancellation fee or some other mutually agreeable arrangement depending on whether we have begun manufacturing your order.

We ship smaller items through FedEx or UPS and larger items via LTL commercial carriers. When we order the shipping, you will receive notification via the email address you provide us. You can then track your shipment's progress through the shipper's websites, entering the tracking number indicated in your email.
FedEx and UPS will leave your package at the door unless you request someone sign for it. Please let us know in the comments section of your order if this is your desire. I
Most shippers will not attempt delivery until they call you to insure someone will be there to receive the shipment. Do not anticipate delivery or arrange for someone to meet the shipment until you actually hear from the local shipping  office.
The shipping costs for our large pieces include delivery to your front door on the bottom floor. If you need the furniture taken into your house, or carried up flights of stairs, an additional cost will occur. (Elevators are OK)

The largest pieces are wrapped and strapped to a wooden pallet. The smaller pieces come in cardboard boxes via FedEx or UPS. There are no outwards signs or marks on the packaging indicating what is in the package or where it came from.

Shipping costs are determined based on the size of the shipment and the distance shipped. We ship our smaller items through Fedex or UPS. We ship our larger items through an LTL Freight carrier.

If you have connections to a shipper you would like to use, let us know and we'll try to accommodate you.

Probably not as quickly as you want, but as fast as we can finish it. We attempt to deliver every custom made piece in 10 weeks or less. Most of the time we succeed, but sometimes we get overwhelmed and it could take longer. We are striving to reduce our wait times and hope to eventually build up an inventory of furniture so we can deliver within a shorter time frame. We appreciate your patience.

We take care of it! We insure all pieces and will replace or do whatever we need to do to ensure you get what you ordered. If the packaging appears to be punctured or damaged from the outside , we request that you notify the shipper immediately and us as soon as possible. Also, to file a claim, we need to have pictures and request that you email them to us ASAP so we can begin the resolution process.

No! There is nothing about the packaging that will reveal who it comes from or what it contains. The FedEx or UPS paperwork will show the shipment coming from Canduit Incorporated. The freight shipping labels do not mention Covert Furniture. If you still have concerns, please let us know and we will do all we can to insure your purchase is private and discreet.

We can and have shipped to other countries. The issue we discover is that the costs are exorbitant and often exceed the initial cost of the furniture many times over. In some instances, we need to provide a fumigation certificate that insures there are no insects in the wood at additional cost. In the case of Canada, if you can pick up from the American side, shipping costs are usually at least 50% less.
If you live outside the USA, we'd be happy to give you a quote, but it may take a little while to obtain the quote from the shipper. If you know of a less expensive way to get the product to you, we'd be happy to use it.

The specifications for our furniture can be downloaded HERE. This document contains the external and internal dimensions of every piece we manufacture.

We recommend you visit your local home/hardware store and obtain a stain brochure in the paint/stain department. Take the brochure home and hold it up to your existing furniture to see which best matches.  Because wood varies in the way it takes and shows stain, it will not be a perfect match, but it will be close.
Minwax is the most common stain brand. We do not use the Polyshade product or any stains with built in finish. If you click on the stain chart on our web pages, you can see a larger, higher definition graphic of the stains we offer. If you would like to stain and finish your furniture yourself, we will ship you an unfinished version at a 15% discount.

We can, and have done so in the past, but devoting time for these projects is challenging because we are usually busy fulfilling existing orders and deviating from our standard catalog requires extra time and effort. Send us an email and we'll let you know what we can do.
We always have a number of new items on the drawing board and will bring them to market in the future. Check out this website often or like our Facebook page and one day you may see your desired piece as a standard offering.

All the compartments in our furniture lock through one of these means:

• The mechanical latch is a very sturdy brass latch that must be physically depressed with your finger in order to release and open the compartment. It comes standard on almost every piece we manufacture. It is typically accessed by inserting your finger into a discreet finger hole hidden somewhere within the furniture. The advantage of the mechanical latch is that it requires no magnetic key, electronic card or batteries. It can be accessed in the dark and is usually sufficient to keep your valuables locked up and out of sight. There is no extra cost for the  mechanical latch.
• The magnetic lock is installed within the compartment and utilizes a strong neodymium magnet placed in a sweet spot on the face of the cabinet which releases the lock mechanism inside and allows you to open the compartment. The advantage is that there are no telltale signs of the lock from the exterior. The drawback is that you must use the magnetic key to unlock the lock so it needs to be accessible at all times. There is an additional cost for the magnetic lock. You can learn more about this lock here. Note: We cannot install a magnetic lock in the magazine rack or the white board.
• The RFID (Radio Frequency Identification) lock uses a proximity card the size of a regular credit card to send a signal to a battery operated lock inside the compartment. When the card is placed in the sweet spot, it signals the solenoid in the lock to retract the catch and release the compartment. The advantage with the RFID lock is that access is completely invisible. The disadvantage is that you must have the key card in hand to access the compartment and the batteries will eventually wear down and will need to be replaced to keep your lock functioning. There is an additional cost for the RFID lock.
• A spring loaded button lock is utilized for a few of the compartments in our furniture. These locks are opened using common objects as the key. There is no additional cost for the  button lock.

Illustrated instructions explaining how to unlock the locks accompany every order.

That would be foolish! A lot of companies that manufacture hidden compartment furniture actually post videos online showing how to access the compartments. We believe our customers are the only ones who should know how to access the compartments. We have put a lot of thought into the locking methods, seeking to strike a balance between making the hidden compartments easy to access, yet hard to discover. We feel it totally defeats the purpose to reveal how to access the compartments to the world via the internet. Do you agree?
Warning! When you receive your furniture, carefully consider who is in the room when you unpack the item. Do not attempt to read the instructions and/or open the unit in the presence of anyone you don't want to know about the hidden compartments. Once somebody has seen the opening procedure, it cannot be unseen!
We send detailed written instructions on edible paper showing how the compartments are opened with every piece, which you can chew up and swallow after memorizing.

We kick butt! We believe our furniture offers the best quality and delivers the most features at the most reasonable price available. We invite a careful comparison between our pieces and those of other manufacturers. Click on this link for a comparison chart or just google hidden compartment furniture.
If you follow the secret compartment furniture business, you'll see companies spring up and fade away almost as quickly. It is one thing to know how to build a piece of furniture. It is another skill set entirely to manage a furniture making business.  Fortunately for you, we have been in the cabinet business since the 70s and officially established the Covert Furniture company in 2012 and won't be going anywhere. We know if we provide a great product at a fair price, treat our customers fairly and follow sensible and sound business practices, we'll be here long after others have let their domain names expire.
Unfortunately, a company we don't include on our comparison page decided to copy our night stand exactly and send it to you in a box of pieces that you must assemble. If imitation is the sincerest form of flattery, we are flattered, but not impressed. Below are 5 of the 14 customer reviews copied verbatim from their website:

• "The instructions for this piece are horrendous, I’ve never seen such bad writing, it’s extremely hard to follow. The actual table itself is nice. It’s very sturdy and looks appealing. However, I do wish it came in other color options, this red does not go with anything in my entire house. Also, the veneer started peeling from the bottom after only five days of having it, not a huge deal because I can just glue it back down, but for the price I would have expected it to last longer."

• GREAT PRODUCT, real wood veneer on core board....but por instructions (STEP ONE) or the side boards were incorrectly pre-drilled for the rails. The predrilled quide holes for the metal rails did not exist or were in the WRONG PLACE RIGHT NEXT TO THE WOOD RAIL holes. Had to redo the drawer rails three times. A two hour assembly turned into all day project. Rest of instructions great. Clearly no one at [Company Name] assembled a unit to see if they were accurate.

• Ordered one. Was not easy to put togeather and on the second day I had to do some repairs on it. On one of the concelment drawers on the poorly built FINE PIECE OF FURNITURE where the coupler is started to split long ways and the METAL (lol) joiner broke. Had to fix it with a L Bracket and a couple of screws. All in all it's cheapley made and DEFINITELY NOT worth anywhere. close to the more than $100 price I paid for it. I will take it apart and use it as a pattern to build one out of real wood that will NOT start to fall apart on the second day.

• The directions where bad. Some of the hardware parts broke. The parts did not line up correctly. I had to use epoxy in place of the broken hardware. Screw holes stripped out. Cardboard for the back which could be pulled of by hand to gain acsess to the so called hidden draws. I have put together 100's of pieces of furniture for cost of this thing you will be very disappointed .

• The idea behind this product is a good one. Hide a gun in relatively plane sight where you can have easy access to it and anyone breaking into your house will not be likely find it. I've seen other products that do this, but not with such ease of use. The problem is that this product is poorly manufactured. The drawers just don't go together the way they should. Some of the pieces just are not cut correctly at the factory. I got them to all to work eventually, but they just don't work WELL. I've put together this type of furniture before on many occasions, but have never had problems like this. I would have sent it back, but I had it mostly put together by the time it came to assembling the drawers. Besides, how would I ever get it back in the box again to return it! It was really packet tightly into that box. As it is, it works. It just doesn't work as well as it should, especially for the price.

Also, remember, when comparing prices, calculate shipping and add in the additional costs some manufacturers charge for stains, hardware and accessories that come standard with our furniture.

The simple answer is, we don't have to make a living selling furniture. We have other sources of income that put food on our table and a roof over our heads enabling us to keep our profit margins low and make excellent pieces available to you at reasonable cost. It truly is a labor of love.
Also, if you will notice, some other sellers of hidden compartment furniture don't make the furniture themselves. They contract it out to others. When you add a layer between the maker and the customer, you must add additional costs.

Our customers love us. Over the years we have received hundreds of emails from customers thanking us and expressing their pleasure with our products and service. You can read some here and we occasionally post these on our Facebook page. One of the best evidences of how people feel about our furniture is the number of repeat customers we have. After buying one piece, they come back and purchase another. We love our customers and offer discounts when they order additional items.

No. What does a person's faith or lifestyle have to do with their ability to produce good furniture? You can do your own research and draw your own conclusions. Here's one professional's opinion:

http://www.myfurnitureforum.com/showthread.php?250-The-Truth-Behind-Amish-Furniture

So we can give you a quote. Actually, the only information we need from you is:

1. The item(s) you are interested in,
2. Your zip code so we can estimate shipping costs, and
3. An email address so we can respond to your request.

We  ask for your phone number in case we can't reach you via email and because all shippers require a phone number when delivering a product and it is easier to request it up front.
If you want a quote without revealing your telephone number, just enter all zeros in the phone field and we'll send you the quote by email. We treat your personal information the way we hope our information is treated.  We never sell, rent or share your information with anybody.

No, we don't currently have a re-seller program. We are a small shop and sometimes it is a challenge just keeping up with direct orders. Also, our profit margins are fairly low so there is not much room for a middleman. We would certainly like to be able to partner with re-sellers in the future and if we get to that point, we will announce it via this website.
We respect all craftsmen and women in the furniture field as well as companies that promote family safety. If you would like us to put a link to your company on our website and would be willing to reciprocate by placing our link on your website, let's talk. Please email us your website address (and an image we can use) and we'll check you out and link you. See our links page here.

We understand the feeling. Even so, we encourage you to carefully compare our prices with those of other companies that manufacture hidden compartment furniture. Do a Google search and see how much they charge or check out our comparison page here. We may not be as pricey as you think.

Here's five ways to reduce costs:

1. 1. Order an unfinished ready to stain version that you can finish yourself. You might feel intimidated, but most people have the skills necessary to finish furniture themselves. Buy a small can of stain to match your decor from your local hardware store and then apply it with a brush or a rag. Once dry you can either brush or spray on a lacquer or polyurethane finish. There are lots of videos on YouTube that walk you through this process. Here's one, click here!  And you'll have the satisfaction of knowing you did it yourself. Unfinished pieces cost approximately 15% less than the fully finished versions.
      
   2. Pick up your furniture from the shipper's dock and you'll save on shipping costs.
   3. Although we typically request full payment when ordering, under certain circumstances, we will accept 50% down upon placing the order with the balance to be remitted before we ship. Let us know what your situation is and we 'll work with you.
   4. Check out our specials page where we sell returns at hefty savings.
   5. Finally, we offer financing if you can't come up with the full amount right now. Please ask for details.